Privacy Policy

This Privacy Policy ("Policy") explains how jompay99 ("we", "us", "our", "the Platform") collects, processes, stores, and protects the personal data of individuals ("you", "your", "the Player") who register an account, access the Website at https://jompay99.cam, or use any of the Services provided therein.

jompay99 is committed to handling personal data with transparency, integrity, and in accordance with applicable data protection principles. We collect only the information that is genuinely necessary for the delivery of our services, the fulfilment of our regulatory obligations, and the improvement of the player experience.

By creating an account on jompay99 or by continuing to use the Website, you acknowledge that you have read and understood this Policy and that you consent to the collection and processing of your personal data as described herein. If you do not agree with any aspect of this Policy, please do not register an account and discontinue use of the Website.

For the purposes of this Policy, the following terms carry the meanings set out below:

• "Personal Data" means any information relating to an identified or identifiable natural person, including but not limited to name, identification number, contact details, financial information, and online identifiers.
• "Processing" means any operation performed on Personal Data, including collection, storage, use, disclosure, erasure, and all operations in between.
• "Data Controller" means jompay99, which determines the purposes and means of processing Personal Data collected through the Platform.
• "Data Processor" means a third-party entity that processes Personal Data on behalf of jompay99 pursuant to a data processing agreement.
• "Consent" means freely given, specific, informed, and unambiguous agreement by a Player to the processing of their Personal Data for a stated purpose.
• "KYC Data" means identity documents and related information collected during the Know Your Customer verification process, including government-issued identification and proof of address.
• "Cookie" means a small text file placed on a Player's device by the Website that stores session and preference data to support platform functionality and analytics.

jompay99 collects Personal Data across several interaction points. The categories of data we collect and the circumstances of collection are set out below.

3.1 Data You Provide Directly

• Full legal name, date of birth, and nationality as provided during account registration.
• Email address and mobile phone number used for account communications and two-factor authentication.
• Residential address in Malaysia or your country of residence.
• Government-issued photo identification (Malaysian MyKad, passport, or equivalent) submitted during KYC verification.
• Financial information including payment method details necessary to process deposits and withdrawals via Touch'n Go eWallet, Boost, GrabPay, DuitNow, FPX, Maybank, CIMB, Public Bank, RHB, Hong Leong Bank, or cryptocurrency walets.
• Communications submitted through live chat, email, or support tickets, including any attachments or supporting materials.

3.2 Data Collected Automatically

• IP address, browser type and version, operating system, and device identifiers.
• Session duration, pages visited, features accessed, and betting and gaming activity logs.
• Referal source and navigation path through the Website.
• Cookie and tracking data as described in Section 7 of this Policy.

jompay99 uses your Personal Data only for the purposes stated at the time of collection or for compatible purposes as described in this Policy. We do not use your data in ways that would be unexpected to you or contrary to the interests of our player community.

• Account administration: Creating, maintaining, and closing your jompay99 account, including processing account changes and password resets.
• Identity and age verification: Confirming that you meet the minimum age requirement of 21 years and that your identity matches the details provided at registration.
• Payment processing: Facilitating deposits and withdrawals via your chosen Malaysian payment method including DuitNow, FPX, and e-wallets.
• Regulatory compliance: Meeting anti-money laundering (AML), counter-terrorism financing (CTF), and responsible gambling obligations imposed by our licensing jurisdiction.
• Fraud detection and security: Identifying suspicious activity, unauthorised account access, and patterns indicative of fraud or policy violations.
• Customer support: Responding to your queries, resolving disputes, and managing complaints through our 24/7 support channels.
• Platform improvement: Analysing usage data in aggregate to improve game selection, payment performance, and the overall player experience.
• Responsible gambling: Monitoring betting patterns to identify potential problem gambling behaviour and to administer player protection tools such as deposit limits and self-exclusion.
• Marketing communications (with consent only): Sending personalised promotional offers, bonus notifications, and platform updates to players who have opted in to receive such communications.

jompay99 processes your Personal Data only where a valid legal basis exists. The principal legal bases we rely upon are as follows:

• Contractual necessity: Processing required to provide the Services you have requested — including account management, betting, game access, and payment processing — is necessary for the performance of our agreement with you.
• Legal obligation: Processing necessary to fulfil our AML, KYC, CTF, responsible gambling, and tax reporting obligations under applicable regulatory requirements.
• Legitimate interests: Processing for fraud prevention, security monitoring, internal analytics, and platform improvement where these interests are not overridden by your privacy rights.
• Consent: Processing for direct marketing communications and non-essential cookie placement, where you have freely provided explicit consent. You may withdraw consent at any time without affecting prior processing.

jompay99 does not sell your Personal Data to any third party. We share data only with categories of recipients where sharing is operationally necessary, legally required, or explicitly consented to by you.

6.1 Service Providers

We engage carefully selected third-party service providers who process data on our behalf under binding data processing agreements. These include payment processing partners (for DuitNow, FPX, e-wallet providers, and bank transfer services), KYC and identity verification platforms, cloud infrastructure providers, and customer support tooling providers. Each service provider is permitted to use your data only for the specific purpose for which they were engaged.

6.2 Regulatory & Legal Disclosure

We may disclose Personal Data to regulatory authorities, law enforcement agencies, financial intelligence units, or courts where we are legally compelled to do so, or where disclosure is necessary to protect the rights, property, or safety of jompay99, its players, or the public.

6.3 Game Providers

Game providers integrated into the jompay99 platform may receive limited session and game-play data necessary to deliver their game services and to support RNG audit compliance. No financial or contact data is shared with game providers beyond what is technically required.

jompay99 uses cookies and similar tracking technologies to operate the Website effectively and to understand how players use the platform. The categories of cookies we use are as follows:

• Strictly necessary cookies: Essential for the Website to function correctly. These include session authentication tokens, security cookies, and load-balancing cookies. These cookies cannot be disabled.
• Functional cookies: Used to remember your preferences such as language settings, preferred payment method, and display options to provide a personalised experience.
• Analytical cookies: Used to collect aggregated, anonymised data about how players navigate and use the Website, enabling us to identify and resolve issues and improve platform performance.
• Marketing cookies: Used to deliver relevant promotional messages and to measure the effectiveness of marketing campaigns. These are only placed with your explicit consent.

You may manage your cookie preferences through your browser settings at any time. Please be aware that disabling strictly necessary cookies will impair or prevent access to the Platform.

jompay99 retains Personal Data only for as long as is necessary to fulfil the purposes for which it was collected or to comply with applicable legal, regulatory, and audit obligations. The following general retention periods apply:

Upon expiry of the applicable retention period, Personal Data is securely deleted or anonymised in accordance with our internal data destruction procedures. Anonymised data may be retained indefinitely for statistical and analytical purposes.

Subject to applicable data protection law and the limitations set out below, you have the following rights in respect of your Personal Data processed by jompay99:

• Right of access: You may request a copy of the Personal Data we hold about you at any time. We will provide this within 30 days of a verified request.
• Right to rectification: If any data we hold about you is inaccurate or incomplete, you have the right to request correction. Minor corrections such as contact details may be made directly through account settings.
• Right to erasure: You may request deletion of your Personal Data where it is no longer necessary for the purpose for which it was collected, subject to our legal retention obligations. Note that AML and KYC data cannot be erased during mandatory regulatory retention periods.
• Right to restrict processing: In certain circumstances you may request that we limit the processing of your data, for example while a rectification request is being investigated.
• Right to data portability: Where processing is based on consent or contract and is carried out by automated means, you may request your data in a structured, commonly used, machine-readable format.
• Right to withdraw consent: Where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing prior to withdrawal.
• Right to object: You may object to processing based on legitimate interests where your privacy rights outweigh those interests. This right does not apply to processing based on legal obligation.

To exercise any of these rights, please contact our Data Protection team via the support channel described in Section 12. We will acknowledge your request within 5 business days and respond in full within 30 days.

jompay99 implements a comprehensive set of technical and organisational security measures to protect your Personal Data against unauthorised access, loss, alteration, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and our servers.
• Encryption at rest for all sensitive data stored in our databases, including KYC documents and financial records.
• Role-based access controls ensuring that staff access to Personal Data is limited to what is strictly required for their role.
• Multi-factor authentication required for all internal system access involving Personal Data.
• Regular third-party security audits and penetration testing of our platform infrastructure.
• Incident response procedures designed to identify, contain, and notify in the event of a data breach.

While we take every reasonable precaution to protect your data, no internet-based system is entirely immune from risk. You are responsible for maintaining the security of your own device, login credentials, and account password. Do not share your jompay99 password with any other person.

jompay99 is strictly an adult platform. We do not knowingly collect Personal Data from any individual under the age of 21. Our registration process requires all players to confirm that they meet the minimum age requirement, and mandatory KYC verification is used to enforce this requirement.

If we become aware that Personal Data has been collected from an individual under the age of 21, we will suspend the relevant account immediately, return any deposits in full, void any gameplay that occurred, and securely delete all data associated with that account as quickly as our regulatory obligations permit.

12.1 Data Subject Requests

To exercise any of your data rights described in Section 9, or to raise a concern about the way jompay99 handles your Personal Data, please contact our support team via live chat on the Platform, available 24 hours a day, 7 days a week. You may also reach us by email at:

support@jompay99.cam  (plain text — not a clickable link)

Please include your registered account name, the nature of your request, and any relevant details that will help us locate your records. We may require identity verification before fulfilling a data subject request.

12.2 Policy Updates

jompay99 reserves the right to update this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or platform features. Material changes will be communicated to registered players via their account email address or by a prominent notice on the Website. The effective date of the current version is displayed at the top of this page. We encourage you to review this Policy periodically.

For further information about our platform policies, please also review our Terms & Conditions and our Responsible Gambling page.